Healthcare Service Timely Design

Case Study, Service Design

Redesigning the clinical visits ensured that participants received exams and increased enrollment by 70%.

Making sure to follow a schedule and adding support where needed allowed a research study to deliver healthcare in exchange for personal health data as promised and saved the project over 3 months.

My Role in this project

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Approach

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Results

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Lessons Learned

Continuous research is required when iterating a design.

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Don’t just research the people, research the system.

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tags:

Diary Studies, Eco System Map, Journey Maps, Prototyping, Service Blueprint

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