Redesigning Mobile Payments
A redesigned taxonomy and Information Architecture, along with interaction design changes, reduced call center volume by 82% within two weeks after the launch of our redesigned app.
Read MoreIn the world of product design, success hinges on more than just aesthetics and functionality. It requires a deep understanding of how the parts fit together to create a cohesive whole. Enter systems thinking—a powerful approach that can transform your product design process.
Deconstructing the Power of Systems Thinking
Why it works:
- Beyond the Surface: Systems thinking goes beyond individual components to consider the interconnectedness of all parts.
- User-Centric Design: Prioritizing the user's experience by examining how they interact with the entire system.
- Holistic Problem Solving: Identifying and addressing root causes rather than just symptoms.
- Adaptability: Designing products that can evolve and adapt to changing user needs and technological advancements.
- Sustainability: Evaluating the long-term environmental impact of a product's lifecycle.
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Storytelling with Data
Originally, the client’s customers had to request progress reports via email. Each report was a PDF or CSV file that included static charts of the requested financials. The client needed a way for customers to check the dynamic status and build a story with the data.
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